Car towing in Malaysia—Discover the complete guide on when and how to call towing services, costs, insurance options, safety tips, and the best tow truck companies near you.
Introduction to Car Towing in Malaysia
Car towing in Malaysia plays a vital role in ensuring road safety and convenience. Whether you’re dealing with an unexpected breakdown, an accident, or a flat tire, towing services are often your first lifeline.
Towing isn’t just for emergencies—it also supports daily drivers facing technical issues or relocations. With the rising number of vehicles and busy roads, quick access to reliable towing services is more important than ever.
Types of Car Towing Services in Malaysia
Flatbed Towing
The safest and most preferred method for luxury or all-wheel-drive vehicles.
Hook and Chain Towing
Used mostly for wrecked or junk vehicles; not ideal for new or running cars.
Wheel Lift Towing
Cost-effective for short distances; uses a metal yoke under the car wheels.
Integrated Tow Trucks
Heavy-duty trucks designed for buses, trucks, and large vehicles.
When to Call a Towing Service
Engine Breakdown: When the engine won’t start or overheats. After an Accident: Especially if the car is undrivable or damaged. Flat Tire or Battery Issue: When you’re stuck and need a quick tow to the nearest workshop. Stuck in Flood or Off-Road Conditions: Especially common during Malaysia’s rainy season.
Step-by-Step Guide to Call a Towing Service in Malaysia
Step 1: Ensure Safety First
Move your car off the road if possible. Turn on hazard lights and place a safety triangle 20-30 meters behind the vehicle.
Step 2: Call Your Towing Provider
Use your insurer’s hotline or a trusted service like AAM.
Step 3: Provide Necessary Info
Your location (use Google Maps pin if possible) Car make, model, and license plate Nature of the issue
Step 4: Confirm the Details
Get the driver’s name, vehicle number, estimated arrival time. Ask for the price (if applicable) and if it includes toll or mileage fees.
Insurance and Free Towing Services
Most comprehensive car insurance policies in Malaysia offer free towing.
- Insurer Towing Limit
- Takaful Malaysia 50km Free
- Etiqa Takaful Up to 200km
- Allianz 150km Round-trip
- Zurich Takaful RM200 Towing Credit
Tip: Always check your policy details to avoid surprise charges!
- Towing Services Offered by Auto Clubs
- AAM (Automobile Association of Malaysia)
- Offers 24/7 roadside assistance
Covers battery jump-start, tire change, and minor repairs
Other Auto Clubs
MyAssist, Smart Auto Rescue, etc., with membership-based benefits
What to Do After a Car Accident in Malaysia
- Ensure Everyone is Safe
- Call Police and Ambulance (if necessary)
- Take Photos of the Scene
- Exchange Information with Other Drivers
- Report to Police within 24 Hours
- Notify Your Insurance Company
Avoiding Towing Scams
Red Flags
- Tow truck arrives unsolicited
- No documentation or price confirmation
- Attempts to direct you to an unknown workshop
How to Stay Safe
Only use services arranged by your insurer or trusted apps
- Ask for identification and credentials
- Online Platforms and Apps for Car Towing
- Bateriku.com – Fast response, nationwide towing
- Carput.my – Easy app-based booking
- MyAssist – Offers both towing and car battery help
Roadside Assistance vs Towing Services
- Service Type When to Use
- Roadside Help Flat tires, dead battery, lockouts
- Towing Service Accidents, breakdowns, severe engine issues
Frequently Asked Questions About Car Towing in Malaysia
Q1: Is towing included in third-party insurance?
A: No, only comprehensive policies typically offer towing.
Q2: Can I request towing through my car’s manufacturer?
A: Yes, many car brands provide roadside assistance for new cars.
Q3: What happens if the tow truck damages my car?
A: Check if the towing service is insured; claim under their liability.
Q4: How long does a tow truck usually take to arrive?
A: Typically 30–60 minutes, depending on traffic and location.
Q5: Can I ride with the tow truck driver?
A: Most companies allow one passenger, but confirm in advance.
Q6: Are towing services available at night?
A: Yes, many operate 24/7, especially in urban areas. You can call K One Car Towing 24 hours for you